M/Y CREW AGENCY aims to provide the very highest of standards in Super Yacht Crew Recruitment at all times however, should a complaint arise we will provide you with the ability to speak to us about any privacy concerns and issues.
If you have a complaint or query about our Company or our processes and procedures, please email us stating your concerns at firstname.lastname@example.org
On receipt of your complaint:
We will issue you a letter or email acknowledging your complaint and/or query and confirming it's receipt;
We will endeavour to reply immediately however, you should expect to receive this confirmation within 7 working days of us receiving your complaint.
We will then proceed to record your complaint and start to investigate the stated concern on your behalf.
This process will include the following steps:
Audit your records to understand the sequence of relevant events where applicable;
Asking the member(s) of our staff who dealt with you to provide a written response in direct relation to the complain or query.
A full, detailed response to your complaint will be drafted by the individual responsible for dealing with your file. If appropriate and necessary, we may wish to discuss the events surrounding your complaint directly with you via phone, email, social media or any other form that is appropriate.
We will aim to acknowledge, investigate and resolve all complaints within 21 working days of receipt.
Please note that M/Y CREW AGENCY reserves the right to change or amend this procedure without prior notice.
Should you wish to contact MCA for any unresolved complaints, please contact email@example.com